Legal Information

Company details

This website is owned by JJActivos, Gestão e Recuperação de Activos, Lda., a company founded in 2001 that specialises in the out-of-court and amicable management and recovery of financial and commercial assets.

Company name: JJActivos, Gestão e Recuperação de Activos, Lda.

Company registration and tax number (NIPC): 505 766 469

Share capital: 50.000,00 €

Registered office: Taguspark, Edifício Núcleo Central 392, 2740-122 Oeiras, Portugal

Phone: (+351) 219 669 610 (call to a Portuguese landline)

General email: info@jjactivos.com

Recruitment: rh@jjactivos.com

Data Protection Officer: dpo@jjactivos.com

JJActivos is a member of APERC – the Portuguese Association of Credit Management and Recovery Companies.

Use of the website

Access to this website is open and free of charge and is intended to provide corporate information about JJActivos and the services it provides. Browsing the website implies acceptance of the conditions set out here.

The information published is for information purposes only and does not constitute a contractual offer. JJActivos endeavours to keep it accurate and up to date, but reserves the right to change it at any time without prior notice.

All content on this website, including text, images, logos, trademarks and graphic elements, is the property of JJActivos or used with due authorisation, and is protected by applicable intellectual and industrial property law. It may not be reproduced, distributed or modified, in whole or in part, without the prior written consent of JJActivos.

JJActivos is not responsible for the content of third-party websites accessible through links provided here.

Compliance

Data Protection · Information Security · Ethics & Conduct · Control & Traceability

JJActivos processes personal data, whether as controller or as processor on behalf of the creditors it represents, in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation. Data subjects may exercise their rights of access, rectification, erasure, objection, restriction and portability by writing to dpo@jjactivos.com or through the Customer Ombudsman area. A complaint may also be lodged with the Portuguese Data Protection Authority, CNPD (www.cnpd.pt) or, in Spain, with the Spanish Data Protection Agency, AEPD (www.aepd.es). For further details, please see our Privacy Policy and our Cookie Policy.

Data is stored in restricted databases, accessible only to authorised personnel, and subcontracted service providers are bound by data processing agreements.

JJActivos acts to protect the reputation of the institutions it represents and with respect for debtors, favouring amicable solutions and the continuity of business relationships. The Quality Policy and the Customer Ombudsman are overseen by the Compliance Department, which ensures the link between the company's operations and its partners.

Complaints Book

Under Portuguese Decree-Law no. 156/2005 of 15 September, as amended, you may lodge a complaint through the Electronic Complaints Book (Livro de Reclamações Eletrónico). You may also send us any complaint or request through the Customer Ombudsman.

Alternative Dispute Resolution

In the event of a consumer dispute, consumers may turn to an Alternative Dispute Resolution entity, under Portuguese Law no. 144/2015 of 8 September:

• CNIACC — National Centre for Consumer Dispute Information and Arbitration (www.cniacc.pt)

Further information is available on the Portuguese Consumer Portal (www.consumidor.gov.pt).