How it works
A clear and transparent process.
01
Listen
We receive and review your submission.
02
Analyse
We assess the submission.
03
Follow up
We respond and provide appropriate follow-up.
When should you contact the Ombudsman?
You can contact the Ombudsman when you feel that a matter relating to JJActivos' activities requires dedicated review.
What the Ombudsman is not
The Ombudsman does not replace the channels for ongoing cases, such as negotiations or payment terms. Those requests should go through the "Ongoing case" channel.
What matters can be raised?
- Conduct and contact
- Ongoing case
- Request to review an incident
Form
Make your submission.
Fill in the form below. Our team will review your submission and get in touch.
Committed to your trust.
Confidentiality
Submissions are handled confidentially and in accordance with the law.
Listening
We receive and review every submission.
Analysis
We assess each submission rigorously.
Continuous improvement
Your submissions help us improve and deliver a better service.
Your voice helps us deliver a better service.
Together, we build more trust.